Case Management Challenges Faced by NGOs in Sulaimani

Abstract

Case management is an area in which NGOs provide psychosocial services to clients. However, there are several challenges that arise during the case management process. Therefore, the problem addressed in this study is to identify these challenges. The aim of the study is to explore the difficulties that occur throughout the process and to highlight how these challenges affect the productivity and effectiveness of service delivery. Based on the findings, the study also proposes practical recommendations to overcome these challenges.

The study adopts a qualitative research approach and uses a case study strategy. Thematic analysis was applied in analyzing the collected data. The research population consists of NGOs operating in Sulaimani, while the sample includes both caseworkers and members of the board of directors from these organizations. The total sample size is nine individuals. Two different in-depth interview guides were used as data collection tools.

The findings show that challenges at the local level arise from caseworkers, therapists, internal organizational structures, as well as cultural and societal influences. At the external level, the most evident challenges include weak communication and coordination between NGOs and government stakeholders, along with issues related to staffing and funding from donors.

Among the most important recommendations are: integrating services into the broader humanitarian system, improving cooperation between government institutions and NGOs, increasing attention to gender-focused work, seeking local funding opportunities, strengthening processes such as monitoring and evaluation, organizing training programs for caseworkers, and addressing the issue of social stigma.