The relationship between the characteristics of the educated organization and the development of intellectual capital and their impact on achieving continuous improvement of service organizations

an analytical study of the views of the sample of faculty members at the University of Sulaymaniyah

Abstract

This study aims to  identify  the relationship between the two concepts which are learning organization characteristics with its dimensions (continuous learning - dialogue - strategic leadership – collaboration and team learning - empowerment - systems to share and capture the knowledge - adaption with the external environment), and capital intellectual development with its components (human capital - structural capital – customer capital) and their impact to achieve continuous improvement of service organizations, particularly at the University of Sulaimani. The questionnaire were designed to collect data and measurement standards were developed  using the random sampling method, the questionnaire forms  were distributed to the study sample represented by the teachers in the different colleges of Sulaimani University. Several statistical techniques were used including statistical Cronbach's alpha and arbitrators to ensure the honesty and consistency, Pearson correlation analysis and simple linear regression. The results showed the existence of a positive relationship between the variables and the effect of varying proportions. Based on the results, a number of recommendations were presented to all the organizations to concentrate on the learning characteristics, intellectual capital development and continues improvement.