العلاقة بين خصائص المنظمة المتعلمة و تنمية راس المال الفكري و اثرهما في تحقيق تحسين المستمر للمنظمات الخدمية
دراسة تحليلية لاراء العينة من اعضاء الهيئات التدريسية في جامعة السليمانية
الملخص
يهدف هذا البحث الى تحديد العلاقة بين مفهومين وهما خصائص المنظمة المتعلمة بابعادها ( التعلم المستمر – الحوار – القيادة الاستراتيجية – فرق التعلم – التمكين - انشاء انظمة لرصد و نقل المعرفة - تكييف مع البيئة الخارجية) و تنمية راس المال الفكري بمكوناتها ( راس المال البشري - راس المال الهيكلي – راس المال الزبائني) و اثر هذي المتغيرين في تحقيق التحسين المستمر كمفهوم عملياتي للمنظمات الخدمية , و تحديدا في جامعة السليمانية . وتم تصميم استمارة استبيان لجمع البيانات وتم تطوير المقاييس باعتماد اسلوب العينة العشوائية, و تم توزيع استمارة استبانة على عينة البحث المتمثلة باعضاء هيئة التدريسين في مختلف الكليات جامعة السليمانية. واستخدمت عدة أساليب إحصائية منها ألفا كرونباخ والمحكمين للتأكد من الصدق و الثبات, تحليل الارتباط البسيط والانحدارالخطي البسيط، وأظهرت النتائج وجود علاقة ارتباط واثر إيجابية بين المتغيرات بنسب متفاوتة. وبناءا على نتائج البحث تم تقديم عدد من التوصيات المتعلقة بضرورة تركيزالمنظمات على خصائص ,تنمية راس المال الفكري وتحسين المستمر.
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2- Arthur V. Hill, (2012) “The Encyclopedia of Operations Management A Field Manual and Glossary of Operations Management Terms and Concepts” Published by Pearson Education, Inc.Upper Saddle River, New Jersey.
3- Behn, R.D. (2003) " Why Measure Performance? Different Purposes Require Different Measures" Vol. 63, Issue 5, Article first published online: DOI: 10.1111/1540-6210.00322
4- Bhuiyan N, Baghel,A. (2005)” An overview of continuous improvement: from the past to the present” Manage. Decision.43 (5).
5- Boutros,T. & Purdie T.(2014) " Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance" Electronic Book Text, McGraw-Hill Professional Publishing, United States.
6- Daft,R.L. ,(2001)"Organization; Theory&Design"7ed, South Western, Ohio.
7- Decenzo, (2001)" Human Resource management" John Wiley & Sons, Inc.
8- Dess, G.G. & Lumpkin, G.T. & Eisner, B.A (2007) “Strategic management: creating competitive advantage”, 3rd Ed., McGraw-Hill company, New York.
9- Druker,p.f,(1999)"knowledge worker productivity; the biggest challenge" California Management Review.vol,41,no.2 .
10- Farrell, C. & Hill, D. (2012)”Time for change: traditional audit or continuous improvement?” vol. 67, issue 7. DOI: 10.1111/j.1365-2044.2012.07221.x.
11- Goetsch, D.L. & Davis, B. (2006) “Quality Management, introduction to Total Quality Management for Production, Processing and Services” 12th Ed., Donnelley & Sons company, Canada.
12- Kleiner, P: (2007), why Learning organizations file://1: New folder/ why. L.o htm.
13- Krajewski et al. (2013)" Operations Management: Processes and Supply Chains plus NEW My OMLab with Pearson e-Text -- Access Card Package" 10th ed, Pearson higher education.
14- Krajewski& Ritzman, Lee J& Larry P. (2007)” Operations Management-processes & value chains” 8th ed. Pearson prentice Hall.
15- Kumar, S. (2008)
16- Leitão, P. & Restivo, F. (2004) “ Performance Measurement in Manufacturing Control Systems” International IMS Forum, Special Session organised by IMS NoE SIG 4, Villa Erba, Cernobbio, Italy.
17- Marquadt, Micnelj (2002)" Building the Learning Organization" USA. Davis-Black publishing. USA.
18- Marsick V.J. & Watkins, K.E. (2003)” Demonstrating the Value of an Organization’s Learning Culture: The Dimensions of the learning Organization Questionnaire” Advances in Developing Human Resources Vol. 5, No. 2.
19- Moilamen, Raili. )2001( "Diagnostic Tools for Learning Organizations" The Learning Organization, 8(1), P 6-20.
20- Nadia, Bhuiyan & Amit, Baghel (2005) “An overview of continuous improvement: from the past to the present” Management Decision Vol. 43 No. 5.
21- Neo, et al., (2003), Human Resource management, McGraw-Hill Co., Inc.
22- Noe, Raymond A., (2002)" Employee Training & Development"2nd, Ed., the McGrow Hill Companies, Inc., U.S.A.
23- Papo, M.J. &Tracy K. (2008)” Communicative Indices of Employee Performance with New Technology” ,communication research, vol:15,No: 3.
24- Philips, B. (2003)"A four Level Learning organization, benchmark implementation model" the learning organization vol: 10, No:2.
25- Prajogo, et all (2006)"Continuous improvement initiatives in the supply chain context: an Australian study" Decision Making to Increase Business Value: Proceedings of the 37th Annual Meeting of the Decision Sciences Institute, 18 November 2006 to 21 November 2006, Decision Sciences Institute, Atlanta GA USA, pp. 27921-27926
26- Robbins, Stephen P.)2005(“Organizational Behavior" ,7th ed, Prentic- Hall India, New Delhi.
27- Robert D. Behn (2003) "Why Measure Performance? Different Purposes Require Different Measures" Public Administration Review. Vol, 63, No, 5 Harvard University.
28- Russell, R.S. & Taylor III, B.W. (2011) " Operations Management: Creating Value Along the Supply Chain" 7th Edition, Printed in the United States of America, ISBN -13 9780470525906
29- Savolainen, T.& Haikonen,A. (2007) "Dynamics of organizational learning and continuous improvement in six sigma implementation", The TQM Magazine, Vol. 19 Iss: 1.
30- Senge, Peter M. (1990)" The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday.
31- Slack, Nigle & stwart Chambers (2006) “Operations & Process Management, principles & practice for strategic impact” 1st Ed, FT Prentice Hall, Pearson education.
32- Sokovic et al. (2010)” Quality Improvement Methodologies –PDCA Cycle, RADAR Matrix, DMAIC and DFSS” journal of achievement in materials and manufacturing engineering, vol. 43, issue 1.
33- Taina S. &Arto H. (2007) “Dynamics of organizational learning and continuous improvement in six sigma implementation” The TQM Magazine Vol. 19 No. 1.
منشور
2016-06-30
كيفية الاقتباس
ABDULLA, Daroon Faraidun; MAHMOOD, Othman Kareem; AZIZ, Dilman Ahmed.
العلاقة بين خصائص المنظمة المتعلمة و تنمية راس المال الفكري و اثرهما في تحقيق تحسين المستمر للمنظمات الخدمية.
مجلة جامعة التنمية البشرية, [S.l.], v. 2, n. 2, p. 63-102, يون. 2016.
ISSN 2411-7765.
متوفر في: <http://journals.uhd.edu.iq/index.php/juhd/article/view/562>. تأريخ الوصول: 19 أغس. 2021.
doi: https://doi.org/10.21928/juhd.v2n2y2016.pp63-102.
إصدار
القسم
Articles
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