The Role of Strategic Flexibility in Achieving Organizational Excellence

An Analytical Study of the Opinions of a Sample of Managers and Employees in the General Directorate of Passports in Sulaymaniyah Governorate

Abstract

The aim of the research is to examine the role of strategic flexibility represented by (human resources flexibility, information flexibility, technology flexibility) in organizational excellence represented by (strategic excellence, organizational structure excellence, organizational culture excellence). In order to achieve the research objectives, a plan was designed a hypothesis that explains the nature of the relationship between the two variables. In order to test the research hypotheses, the research was applied to a sample of managers and employees in the General Directorate of Passports in Sulaymaniyah Governorate in the Kurdistan Region - Iraq, to obtain the required information through the questionnaire prepared for this purpose. The researchers distributed (170) forms to managers and employees, and (168) forms were retrieved, while the valid forms for analysis amounted to (165) forms. The current research used several statistical tools. To reach the results related to it, based on the statistical program (AMOS-26), (SPSS V.24), the research reached a set of conclusions, the most important of which is that there is a positive correlation and impact of strategic flexibility on organizational excellence at the macro and micro levels. Based on the conclusions, the research presented a set of proposals, the most important of which is that the organization under study in particular and other organizations in general should motivate their human resources to possess the knowledge and skills necessary to adapt to changes, be able to identify the obstacles that stand in the way of implementing their functions, and rely on an effective mechanism to collect information and develop it continuously.