The relationship between the characteristics of the educated organization and the development of intellectual capital and their impact on achieving continuous improvement of service organizations
an analytical study of the views of the sample of faculty members at the University of Sulaymaniyah
DOI:
https://doi.org/10.21928/juhd.v2n2y2016.pp63-102Keywords:
خصائص المنظمة المتعلمة, تنمية راس المال الفكري, التحسين المستمرAbstract
This study aims to identify the relationship between the two concepts which are learning organization characteristics with its dimensions (continuous learning - dialogue - strategic leadership – collaboration and team learning - empowerment - systems to share and capture the knowledge - adaption with the external environment), and capital intellectual development with its components (human capital - structural capital – customer capital) and their impact to achieve continuous improvement of service organizations, particularly at the University of Sulaimani. The questionnaire were designed to collect data and measurement standards were developed using the random sampling method, the questionnaire forms were distributed to the study sample represented by the teachers in the different colleges of Sulaimani University. Several statistical techniques were used including statistical Cronbach's alpha and arbitrators to ensure the honesty and consistency, Pearson correlation analysis and simple linear regression. The results showed the existence of a positive relationship between the variables and the effect of varying proportions. Based on the results, a number of recommendations were presented to all the organizations to concentrate on the learning characteristics, intellectual capital development and continues improvement.
References
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2- Arthur V. Hill, (2012) “The Encyclopedia of Operations Management A Field Manual and Glossary of Operations Management Terms and Concepts” Published by Pearson Education, Inc.Upper Saddle River, New Jersey.
3- Behn, R.D. (2003) " Why Measure Performance? Different Purposes Require Different Measures" Vol. 63, Issue 5, Article first published online: DOI: 10.1111/1540-6210.00322
4- Bhuiyan N, Baghel,A. (2005)” An overview of continuous improvement: from the past to the present” Manage. Decision.43 (5).
5- Boutros,T. & Purdie T.(2014) " Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance" Electronic Book Text, McGraw-Hill Professional Publishing, United States.
6- Daft,R.L. ,(2001)"Organization; Theory&Design"7ed, South Western, Ohio.
7- Decenzo, (2001)" Human Resource management" John Wiley & Sons, Inc.
8- Dess, G.G. & Lumpkin, G.T. & Eisner, B.A (2007) “Strategic management: creating competitive advantage”, 3rd Ed., McGraw-Hill company, New York.
9- Druker,p.f,(1999)"knowledge worker productivity; the biggest challenge" California Management Review.vol,41,no.2 .
10- Farrell, C. & Hill, D. (2012)”Time for change: traditional audit or continuous improvement?” vol. 67, issue 7. DOI: 10.1111/j.1365-2044.2012.07221.x.
11- Goetsch, D.L. & Davis, B. (2006) “Quality Management, introduction to Total Quality Management for Production, Processing and Services” 12th Ed., Donnelley & Sons company, Canada.
12- Kleiner, P: (2007), why Learning organizations file://1: New folder/ why. L.o htm.
13- Krajewski et al. (2013)" Operations Management: Processes and Supply Chains plus NEW My OMLab with Pearson e-Text -- Access Card Package" 10th ed, Pearson higher education.
14- Krajewski& Ritzman, Lee J& Larry P. (2007)” Operations Management-processes & value chains” 8th ed. Pearson prentice Hall.
15- Kumar, S. (2008)
16- Leitão, P. & Restivo, F. (2004) “ Performance Measurement in Manufacturing Control Systems” International IMS Forum, Special Session organised by IMS NoE SIG 4, Villa Erba, Cernobbio, Italy.
17- Marquadt, Micnelj (2002)" Building the Learning Organization" USA. Davis-Black publishing. USA.
18- Marsick V.J. & Watkins, K.E. (2003)” Demonstrating the Value of an Organization’s Learning Culture: The Dimensions of the learning Organization Questionnaire” Advances in Developing Human Resources Vol. 5, No. 2.
19- Moilamen, Raili. )2001( "Diagnostic Tools for Learning Organizations" The Learning Organization, 8(1), P 6-20.
20- Nadia, Bhuiyan & Amit, Baghel (2005) “An overview of continuous improvement: from the past to the present” Management Decision Vol. 43 No. 5.
21- Neo, et al., (2003), Human Resource management, McGraw-Hill Co., Inc.
22- Noe, Raymond A., (2002)" Employee Training & Development"2nd, Ed., the McGrow Hill Companies, Inc., U.S.A.
23- Papo, M.J. &Tracy K. (2008)” Communicative Indices of Employee Performance with New Technology” ,communication research, vol:15,No: 3.
24- Philips, B. (2003)"A four Level Learning organization, benchmark implementation model" the learning organization vol: 10, No:2.
25- Prajogo, et all (2006)"Continuous improvement initiatives in the supply chain context: an Australian study" Decision Making to Increase Business Value: Proceedings of the 37th Annual Meeting of the Decision Sciences Institute, 18 November 2006 to 21 November 2006, Decision Sciences Institute, Atlanta GA USA, pp. 27921-27926
26- Robbins, Stephen P.)2005(“Organizational Behavior" ,7th ed, Prentic- Hall India, New Delhi.
27- Robert D. Behn (2003) "Why Measure Performance? Different Purposes Require Different Measures" Public Administration Review. Vol, 63, No, 5 Harvard University.
28- Russell, R.S. & Taylor III, B.W. (2011) " Operations Management: Creating Value Along the Supply Chain" 7th Edition, Printed in the United States of America, ISBN -13 9780470525906
29- Savolainen, T.& Haikonen,A. (2007) "Dynamics of organizational learning and continuous improvement in six sigma implementation", The TQM Magazine, Vol. 19 Iss: 1.
30- Senge, Peter M. (1990)" The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday.
31- Slack, Nigle & stwart Chambers (2006) “Operations & Process Management, principles & practice for strategic impact” 1st Ed, FT Prentice Hall, Pearson education.
32- Sokovic et al. (2010)” Quality Improvement Methodologies –PDCA Cycle, RADAR Matrix, DMAIC and DFSS” journal of achievement in materials and manufacturing engineering, vol. 43, issue 1.
33- Taina S. &Arto H. (2007) “Dynamics of organizational learning and continuous improvement in six sigma implementation” The TQM Magazine Vol. 19 No. 1.
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Published
2016-06-30
How to Cite
Abdulla, D. F., Mahmood, O. K., & Aziz, D. A. (2016). The relationship between the characteristics of the educated organization and the development of intellectual capital and their impact on achieving continuous improvement of service organizations: an analytical study of the views of the sample of faculty members at the University of Sulaymaniyah. Journal of University of Human Development, 2(2), 63–102. https://doi.org/10.21928/juhd.v2n2y2016.pp63-102
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