Application of electronic accounting systems in commercial banks and their role in meeting the needs of their users An exploratory study of the opinions of a sample of customers of the Bank of Baghdad / Sulaymaniyah Branch

Abstract

Electronic systems are important elements for the business organizations, and this importance
stands out when it is used to meet the customer's requirement for services produced by these banks users.
The complications in current business environment, severe competitions, and the rapid change in
customer's requirements and needs which all do resulted in pushing the banks to adopt Electronic system
of their accounting systems through using tools and procedures away from the old traditional methods, and
to force them to change to electronic systems for achieving the best in banking services. The basic
explanation for the existence and continuity of any bank is to provide banking services in such a way to
meet customer’s satisfactions. This will lead the customers to deal with the banks that provide a good
quality of services, effective costs, and appropriate speed.
This study aims were to investigate the electronic systems of banking systems and its effect on
satisfying its customers needs. Also, this study intends to be on practical terms with the electronic systems
of banking systems by the quality of accounting information, the achievement of customer's satisfactions.
The usage of such systems and the positive results which will be produced through the electronic outputs
would increase the qualities and speed in which they will reinforce the confidence of the customers.
The study had two sides: Theoretical and practical side. The researchers collected data from Baghdad
bank in Sulaimania. At the end, the researcher reached some conclusions. First, the accounting information
plays an important role in banking systems. It is used to activate the banking systems since it satisfies its
costumer's needs. The research shows the connection between the hypothesis variables in (79.0) degrees.
Finally, the researchers concluded that it is important to develop the information technology in the banking
systems, and train the people using them.