دور تكنولوجيا المعلومات في تعزيز جودة الخدمة المصرفية

دراسة استطلاعية لآراء العاملين في فروع مصرف الرافدين لمحافظة صلاح الدين

الملخص

The study  seeks to  study the  role of IT in achieving the  quality of  banking services provided by commercial banks, which requires knowledge of the level of information technology that is used and the extent of employees' awareness of the quality of the importance of the quality of services provided to customers with government banks. The questionnaire was distributed to (60) employees of the branches of the Rafidain Bank for the province of Salah al-Din, from which 51 samples were returned to be valid for analysis. . The study concluded that there is a significant relationship between the information technology and the quality of banking services