Impact of Technological Burden on Knowledge Management Functions in Jordanian Industrial Companies
DOI:
https://doi.org/10.21928/uhdjst.v6n2y2022.pp1-10Keywords:
Knowledge Management, Organizational Overload, Statistical Analysis, Jordanian Industrial CompaniesAbstract
The goal of this study is to see how electronic information overload affects knowledge management functions in Jordanian businesses. All Jordanian industrial enterprises registered on the Amman Stock Exchange were included in the study’s sample. Three hundred and seventy-three people were chosen at random from a simple random sample of 30% of the study population of 1242 senior and intermediate managers in the research community. Following the retrieval of the surveys, 206 questionnaires were found to be valid for analysis. It was used to do descriptive and heuristic statistical procedures, like simple and multiple regression analysis. The SPSS.16 application was used to do this. The study ends with the following findings: Electronic information overload (technological overload) has a statistically significant influence on knowledge management functions (acquisition, generation, transmission, exchange, and application) in Jordanian industrial companies. This work made a number of recommendations as a result of its findings, including: Adopting an organizational aspect that suits the nature of the tasks that industrial companies in Jordan perform, as well as providing technical capabilities to reduce the electronic information overload that these companies face while performing their tasks.
References
A. Jazar and A. Talaat. “Proposed Project for Knowledge Management in Jordanian Public Universities”. Unpublished Doctoral Thesis, Faculty of Higher Education Studies. Amman Jordan, Amman Arab University for Graduate Studies, 2005.
M. Bataineh and Z. Mashaqbeh. “Knowledge Management between Theory and Practice”. Jalis Al-Zaman Publishing House, Amman, 2010.
S. N. Jawad, M. S. Al-Ani, H. A. Hijazi and H. Irshaid. “Small Business Management, A Technology Entrepreneurial Perspective”. Safa Publishing House, Amman, Jordan, 2010.
H. Hijazi. “Measuring the Impact of Knowledge Management Perception on Employment in Jordanian Organizations: A Comparative Analytical Study between the Public and Private Sectors towards Building a Model for Knowledge Management Employment”. Unpublished Doctoral Thesis, Faculty of Administrative and Financial Studies, Amman Arab University for Graduate Studies, Amman, Jordan, 2005.
N. Hamidi. “Management Information Systems: Contemporary Entrance”. Wael Publishing House, Amman, Jordan, 2005.
M. Ziadat. “Contemporary Trends in Knowledge Management”. Safaa Publishing and Distribution House, Amman, Jordan, 2008.
Z. Suhaimi. “The Readiness of Public Organizations for Knowledge Management: A Case Study of King Abdul Aziz University in Jeddah”. An Introduction to the International Conference on Administrative Development: Towards Distinguished Performance of the Government Sector, Riyadh, 2009.
S. Al. Sharfa. “The Role of Knowledge Management and Information Technology in Achieving Competitive Advantages in Banks Operating in Gaza Strip”. Master of Business Administration, Islamic University, Gaza, 2008.
Z. Tashkandi. “Knowledge Management: The Importance and Extent of Application of its Operations from the Point of View of the Supervisors and Administrator’s Departments of the Department of Education in Makkah and Jeddah”. Master Thesis, Umm Al-Qura University, 2009.
A. Taher and I. Al-Mansour. “Requirements for Sharing Knowledge and Obstacles Facing its Application in Jordanian Telecommunication Companies”. Presented to the Scientific Conference, Applied Science University, Amman, Jordan, 2007.
M. S. Al-Ani and S. N. Jawad. “Management Process and Information Technology”. Al-Ethaa Publishing House, Amman, Jordan, 2008.
M. S. Al-Ani and S. N. Jawad. “Business Intelligence and Information Technology”. Safa Publishing House, Amman, Jordan, 2012.
A. A. Eniola, G. K. Olorunleke, O. O. Akintimehin, J. D. Ojeka and B. Oyetunji. “The impact of organizational culture on total quality management in SMEs in Nigeria”. Heliyon, vol. 5, no. 8, p. e02293, 2019.
A. Rawluk, R. M. Ford, L. Little, S. Draper and K. J. H. Williams. “Applying social research: How research knowledge is shaped and changed for use in a bushfire management organization”. Environmental Science and Policy, vol. 106, pp. 201-209, 2020.
A. R. Said, H. Abdullah, J. Uli and Z. A. Mohamed. “Relationship between organizational characteristics and information security knowledge management implementation”. Procedia Social and Behavioral Sciences, vol. 12320, pp. 433-443, 2014.
A. M. Abubakar, H. Elrehail, M. A. Alatailat and A. Elçi. “Knowledge management, decision-making style and organizational performance”. Journal of Innovation and Knowledge, vol. 4, no. 2, pp. 104-114, 2019.
S. Almahamid, A. Awwad and M. McAdams. “Effects of organizational agility and knowledge sharing on competitive advantage: An empirical study in Jordan”. International Journal of Management, vol. 27, no. 3, pp. 387-404, 2010.
M. Ariffin, N. Arshad, A. R. S. Shaarani and S. U. Shah. “Implementing knowledge transfer solution through web-based help desk system”. World Academy of Science Engineering and Technology, vol. 21, pp. 78-82, 2007.
E. Awad and H. Ghaziri. “Knowledge Management”. Pearson Education Inc., Prentice Hall, United States, 2004.
K. Bartol and A. Srivastava. “Encouraging knowledge sharing: The role of organizational reward systems”. Journal of Leadership and Organizational Studies, vol. 9, no. 1, pp. 64-76, 2002.
B. Choi, S. K. Poon and J. G. Davis. “Effects of knowledge management strategy on organizational performance: A complementarity theory-based approach”. Omega, vol. 36, no. 2, pp. 235-251, 2008.
B. Filej, B. Skela-Savič, V. H. Vicic and N. Hudorovic. “Necessary organizational changes according to Burke–Litwin model in the head nurses system of management in healthcare and social welfare institutions-The Slovenia experience”. Health Policy, vol. 90, no. 2-3, pp. 166-174, 2009.
J. Bou-Liusar and M. Segarra-Cipres. “Strategic knowledge transfer and its implications for competitive advantage: An integrative conceptual framework”. Journal of Knowledge Management, vol. 10, no. 4, pp. 100-112, 2006.
Y. Ching-Chiao, P. B. Marlow and C. S. Lu. “Knowledge management enablers in liner shipping”. Transportation Research Part E: Logistics and Transportation Review, vol. 45, no. 6. pp. 893- 903, 2009.
W. Cohen and D. Levinthal. “Absorptive capacity: A new perspective on learning and innovation”. Administrative Science Quarterly, vol. 35, no. 1, pp. 128-152, 1990.
M. Dubosson and E. Fragniere. “The consequences of information overload in knowledge based service economies: An empirical research conducted in Geneva”. Service Science, vol. 1. no. 1, pp. 56-62, 2009.
M. Eppler and J. Mengis. “A Framework for Information Overload Research in Organizations: Insights from Organization Science, Accounting, Marketing, MIS, and Related Disciplines”. ICA Working Paper, University of Lugano, Lugano, 2003.
B. Furlow. “Information overload and unsustainable workloads in the era of electronic health records”. The Lancet Respiratory Medicine, vol. 8, no. 3. pp. 243-244, 2020.
J. Feliciano. “The Success Criteria for Implementing Knowledge Management Systems in an Organization”. Doctoral Dissertation, Pace University, USA, 2006.
A. Ferraris, C. Giachino, F. Ciampi and J. Couturier. “R&D internationalization in medium-sized firms: The moderating role of knowledge management in enhancing innovation performances”. Journal of Business Research, vol. 128, pp. 711-718, 2019.
J. Friedrich, M. Becker, F. Kramer, M. Wirth and M. Schneider. “Incentive design and gamification for knowledge management”. Journal of Business Research, vol. 106, pp. 341-352, 2020.
S. Goh. “Managing effective knowledge transfer: An integrative framework and some practice implications”. Journal of Knowledge
Management, vol. 6, no. 1, pp. 23-30, 2002.
R. Grant and C. Baden-Fuller. “A knowledge accessing theory of strategic alliances”. Journal of Management Studies, vol. 41, no. 1, pp. 61-84, 2004.
M. L. Grise and B. Gallupe. “Information overload: Addressing the productivity paradox in face-to-face electronic meetings”. Journal of Management Information Systems, vol. 16, no. 3, pp. 157-186, 2000.
D. Gurteen. “Creating a Knowledge Sharing Culture”. Vol. 2. Knowledge Management Magazine, 1999.
H. Biemans and C. Siderius. “Advances in global hydrology-crop modelling to support the UN’s sustainable development goals in South Asia”. Current Opinion in Environmental Sustainability, vol. 40, pp. 108-116, 2019.
K. Himma. “A preliminary step in understanding the nature of a harmful information-related condition: An analysis of the concept of information overload”. Ethics and Information Technology, vol. 9, no. 4. pp. 4, 2007.
J. Hodge. “Examining Knowledge Management Capability: Verifying Knowledge Process Factors and Areas in an Educational Organization”, Doctoral Dissertation, Northcentral University, 2010.
M. Ismail and Z. Yusof. “The impact of individual factors on knowledge sharing quality”. Journal of Organizational Knowledge Management, vol. 2010, pp. 13, 2010.
A. Jashapara. “Knowledge Management an Integrated Approach”. Pearson Education, Prentice-Hall, Hoboken, 2004.
K. Mellahi and D. G. Collings. “The barriers to effective global talent management: The example of corporate élites in MNEs”. Journal of World Business, vol. 45, no. 2, pp. 143-149, 2010.
Y. L. Kim and W. Van Biesen. “Fluid overload in peritoneal dialysis patients”. Seminars in Nephrology, vol. 37, no. 1, pp. 43-53, 2017.
N. Leung and S. Kang. “Ontology-based collaborative Inter-organizational knowledge management network”. Interdisciplinary Journal of Information Knowledge and Management, vol. 4. p. 699. 2009.
L. Lin, X. Geng and A. Whinston. “A sender-receiver framework for knowledge transfer”. MIS Quarterly, vol. 29, no. 2, pp. 197-219, 2005.
K. Mahesh and J. Suresh. “Knowledge criteria for organization design”. Journal of Knowledge Management, vol. 13, no. 4, pp. 41- 51, 2009.
M. Manovas, “Investigating the Relationship between Knowledge Management Capability and Knowledge Transfer Success”. Mastery Degree, Concordia University, Canada, 2004.
M. Mohayidin, N. Azirawani, M. Kamaruddin and M. Idawati. “The Application of knowledge management in enhancing the performance of Malaysian Universities”. Journal of Knowledge Management, vol. 5, no. 3, pp. 301-312, 2007.
G. B. Mulder. Management, husbandry, and colony health. In: The Laboratory Rabbit, Guinea Pig, Hamster, and Other Rodents. Ch. 28. Academic Press, Cambridge, pp. 765-777, 2012.
G. B. Mulder. “Perception as information processing”. Urban Ecology, vol. 4, no. 2, pp. 103-118, 1979.
M. Raoufi. “Avoiding Information Overload-A study on Individual’s Use of Communication Tools”. Proceeding of the 36th Hawaii International Conference on System Sciences, 2003.
E. Reiter, A. Cawsey, L. Osman and Y. Roff. “Knowledge Acquisition for Content Selection”. In: Proceedings of the Sixth European Workshop on Natural Language Generation, 1997, pp. 117-126.
F. Ruff. “The advanced role of corporate foresight in innovation and strategic management-reflections on practical experiences from the automotive industry”. Technological Forecasting and Social Change, vol. 101, pp. 37-48, 2015.
W. Seidman and M. McCauley. “Optimizing Knowledge Transfer and Use”. Cerebyte, Inc., Lake Oswego, Oregon, 2005.
N. K. Sekaran and G. B. Seymann. “Hospital-based quality improvement initiatives”. Hospital Medicine Clinics, vol. 3, no. 3, pp. e441-e456, 2014.
J. Song, H. Zhan, J. Yu, Q. Zhang and Y. Wu. “Enterprise knowledge recommendation approach based on context-aware of time-sequence relationship”. Procedia Computer Science, vol. 107, pp. 285-290, 2017.
A. Tiwana. “The Knowledge Management Toolkit: Orchestrating IT, Strategy and Knowledge Platform”. 2nd ed. Prentice Hall, Upper Saddle River, 2002.
S. Wang. “To Share or not to Share: An Examination of the Determinants of Sharing Knowledge via Knowledge Management Systems”. Doctoral Dissertation, Ohio State University, United States, 2005.
E. Whelan and R. Teigland. “Transactive memory systems as a collective filter for mitigating information overload in digitally enabled organizational groups”. Information and Organization, vol. 23, no. 3, pp. 177-197, 2013.
T. Wilson. “Information overload: Implications for healthcare services”. Health Informatics Journal, vol. 7, no. 2, pp. 112-117, 2001.
R. Wong and T. Tiainen. “Are you ready for right knowledge management strategy: Identifying the potential restrains using the action space approach”. Frontiers of E-Business Research, pp. 480-490, 2004.
X. Xie, H. Zou and G. Qi. “Knowledge absorptive capacity and innovation performance in high-tech companies: A multi-mediating analysis”. Journal of Business Research, vol. 88, pp. 289-297, 2018.
S. Zahra and G. George. “Absorptive capacity: A review, reconceptualization, and extension”. Academy of Management Review, vol. 27, no. 2, Pp. 185-203, 2002.
X. Zhang. “Understanding Conceptual Framework of Knowledge Management in Government (Condensed Version)”. Presentation on UN Capacity-Building Workshop on Back Office Management for e/m-Government in Asia and the Pacific Region, Shanghai, China, 2008.
M. S. Al-Ani, S. N. Jawad and S. Abdelal. “Knowledge management functions applied in Jordanian industrial companies: Study the impact of regulatory overload”. UHD Journal of Science and Technology, vol. 5, no. 2. pp. 47-56, 2021.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Muzhir Shaban Al-Ani, Shawqi N. Jawad, Suha Abdelal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.